decagon.ai
20 open TypeScript positions
Open Positions
Senior Software Engineer, Agent Development
This role involves being a full-stack product engineer on the Agent Building team, responsible for creating self-serve tools that allow customers to build, maintain, and optimize their AI agents. Key responsibilities include eliminating manual engineering work, designing intuitive configuration abstractions, and building monitoring/analytics features. The engineer will own features end-to-end, working closely with product and design teams throughout the lifecycle.
Staff Software Engineer, Agent Development
The Staff Software Engineer will serve as a technical leader for the Agent Building team, focusing on defining the technical strategy and architecture for a full-stack platform used to build and optimize AI agents. Key responsibilities include driving technical direction, leading complex initiatives from ambiguity to launch, and mentoring other engineers. The role requires deep expertise in TypeScript/Python and proven ability to design scalable abstractions for diverse customer use cases.
Senior Software Engineer, Insights
The Senior Software Engineer on the Insights team will design and build user-facing tools that transform customer conversations into meaningful understanding using both backend and frontend development. Responsibilities include creating intuitive visualizations, workflows, and tools to diagnose issues, discover intents, and analyze voice of customer signals. This role requires strong product sense and the ability to solve ambiguous analytical problems in collaboration with design and product teams.
Staff Software Engineer, Insights
The Staff Software Engineer on the Insights team will play a foundational role in building a new product area from the ground up, focusing on defining technical direction and establishing engineering practices. Key responsibilities include leading the architecture for a new insights platform, building foundational product experiences around customer intents and agent behavior, and mentoring engineers. This role requires significant technical leadership and a strong track record of turning ambiguous product ideas into shipped features.
Staff Software Engineer, Agent Orchestration
The Staff Software Engineer will own the long-term architecture of Decagon’s agent platform, leading large, multi-quarter initiatives to shape the orchestration engine's function, scale, and usability for other engineers. Key responsibilities include owning the core execution engine's evolution, designing systems for complex reasoning flows, and driving reliability standards across the stack. This role requires deep technical expertise, cross-team influence, and mentoring senior engineers to foster technical culture.
Staff Software Engineer, Insights
The Staff Software Engineer will play a foundational role in building a new product area for the Insights team, defining technical direction and establishing engineering practices. Key responsibilities include leading the architecture for a new insights platform and building foundational product experiences to help users understand customer intents and agent behavior. This role requires an engineer adept at turning ambiguous ideas into shipped products and mentoring a high-performing new team.
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Senior Software Engineer, Agent Orchestration
The Senior Software Engineer will design and build the core execution layer systems that determine how Decagon agents operate under real-world conditions. Key responsibilities include owning complex distributed systems challenges related to coordinating model reasoning and improving agent performance and reliability. The role offers significant autonomy to shape the architecture behind one of the world's most advanced agent platforms.
Senior Software Engineer, Voice Agent
The Senior Software Engineer for Voice Agent will be responsible for designing and improving the real-time systems that power Decagon’s live voice agents, focusing on streaming audio, transcription, and synthesis quality. Key responsibilities include building the real-time voice runtime, improving speech understanding quality while maintaining low latency, and designing reliable systems for timing and streaming audio. The role involves close collaboration with Research, Infra, and Product teams to bring new capabilities to production.
Senior Software Engineer, Insights
The Senior Software Engineer will design and build user-facing tools on the Insights team to transform conversation data into meaningful understanding for companies using Decagon's AI platform. Responsibilities include developing features related to customer intents, sentiment analysis, and creating visualizations and workflows to guide users toward improving agent quality. This role requires a strong product sense and the ability to solve ambiguous analytical problems across the full stack.
Engineering Manager, Agent Software Engineering
Decagon is seeking an Engineering Manager to build and lead the new London office team focused on deploying advanced conversational AI agents. Responsibilities include leading team design and build efforts, collaborating with enterprise customers across finance, healthcare, and hospitality, and contributing to platform strategy. This role requires deep technical dives into complex systems, strong engineering management experience, and the ability to mentor junior engineers to deliver solutions that scale to millions of users.
Senior Agent Software Engineer
The Senior Agent Software Engineer will design and build AI agents that outperform human agents in complex customer interactions and drive customer retention. This role involves iterating on the agent building platform and integrating the latest text and voice models with large enterprise customers. Engineers own their work end-to-end, diving deep into system challenges to build elegant, scalable solutions.
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Senior Agent Software Engineer
The Senior Agent Software Engineer will design and build AI agents that outperform humans in managing complex customer interactions and driving retention. Responsibilities include identifying cross-customer trends to guide platform evolution and integrating the latest text and voice models at scale for enterprise customers. Engineers own their work end-to-end, diving deep into system challenges to build elegant, scalable solutions.
Senior Agent Software Engineer
The Senior Agent Software Engineer will take complete ownership of building and shipping best-in-class AI agents, from implementation through iteration, working on mission-critical systems that impact millions of users. Key responsibilities include designing agents that outperform humans in complex interactions, identifying trends to guide platform evolution, and integrating the latest text and voice models at scale for enterprise customers. This role requires diving deep into complex system challenges and building scalable, elegant solutions.
Senior Technical Writer
The Senior Technical Writer will be responsible for making Decagon’s agent platform understandable and powerful for developers, CX operators, and enterprise leaders. Key responsibilities include owning high-quality documentation, translating complex concepts into clear content, and designing the documentation experience structure and navigation. This role requires partnering closely with Product, Engineering, and Customer teams to ship docs aligned with product releases.
Agent Software Engineer
The Agent Software Engineer will be responsible for designing and building best-in-class AI agents that deliver concierge customer experiences for large enterprise clients. Key responsibilities include building scalable AI agent platforms, experimenting with the latest text and voice models, and identifying cross-customer trends to guide platform evolution. This role requires deep diving into complex systems and delivering reliable, intuitive AI solutions end-to-end.
Agent Software Engineer
The Agent Engineering team seeks an engineer to build and ship best-in-class AI agents, taking ownership from implementation through continuous iteration. Responsibilities include designing agents that outperform human agents in complex interactions and identifying trends to guide platform evolution. The role requires diving deep into complex system challenges and building scalable solutions for enterprise customers.
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Engineering Manager, Agent Software Engineering
The Engineering Manager will lead a team in designing and building advanced AI agents that manage complex customer interactions and drive retention. Responsibilities include collaborating with enterprise customers across finance, healthcare, and hospitality sectors, and partnering with product/design/research teams to evolve the agent platform. This role requires deep technical contribution, mentorship of junior engineers, and defining team strategy for AI customer support agents.
Engineering Manager, Agent Software Engineering
The Engineering Manager will lead a team responsible for designing and building advanced AI agents that handle complex customer interactions, aiming to outperform human agents. Key responsibilities include mentoring junior engineers, deep system troubleshooting, and collaborating with enterprise customers across finance, healthcare, and hospitality sectors to evolve the AI agent platform. This role involves end-to-end ownership of shipping best-in-class AI agents and contributing significantly to team strategy.
Engineering Manager, Product
The Engineering Manager will lead a team on the Product Engineering team to build a platform enabling Customer Experience teams to train AI agents. Key responsibilities include designing the agent building platform, developing techniques for extracting insights from conversational data, and building automation for monitoring interactions. This role requires deep dives into complex system challenges, focusing on building scalable solutions and creating proactive automation.
Agent Software Engineer
The Agent Engineering team is hiring an Engineer to build and ship best-in-class, mission-critical AI agents that serve enterprise customers. Responsibilities include designing agents to outperform human support and identifying cross-customer trends to guide platform evolution. This role requires deep dives into complex systems, utilizing Python and Typescript to deliver scalable solutions that impact millions of users.